Politique de remboursement
Return Period
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
This is in line with the minimum requirement under EU law for distance sales.
Return Eligibility
To be eligible for a return:
• The item must be unopened, sealed, and in its original packaging.
• The product must be in the same condition as when you received it.
• The item must not have been used, tampered with, or opened in any way.
• You must provide a receipt or proof of purchase.
Due to food safety regulations, we cannot accept returns for opened or unsealed food products.
How to Start a Return
To request a return, please contact us at mail@sopato.com.
Returns must be sent to the following address:
Sopato Olive Oil
Attn: George Psimikos
Τουρλωτή 720 57, Greece
Tracking information must be emailed to mail@sopato.com.
Important: Items sent back to us without prior approval will not be accepted.
For any questions regarding returns, you can always contact us at mail@sopato.com.
Damages and Issues
Please inspect your order immediately upon receipt.
Contact us right away if your item is defective, damaged, or if you received the wrong product.
We will evaluate the issue and arrange a suitable solution.
Non-Returnable Items
We cannot accept returns on:
• Opened or unsealed food products (for health and safety reasons)
• Custom or personalized items
• Sale items or gift cards
Please contact us if you have questions about your specific product.
Exchanges
If you wish to exchange an item, please return the original product (following the return process) and place a new order.
European Union – 14 Day Cooling-Off Period
For shipments within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
However, to be eligible for return:
• The product must be sealed, unused, and in its original packaging.
The cooling-off period does not apply to opened or perishable food products, as restricted by EU law for health and safety.
Refunds
We will notify you once we have received and inspected your return.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at mail@sopato.com.
