Privacy policy

Sopato – Organic Olive Oil by George operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Sopato – Organic Olive Oil by George is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

Personal Information We Collect

When we refer to "personal information", we mean information that identifies or can reasonably be linked to you. We may collect the following categories:

- Contact details (name, address, email, phone number)
- Order and transaction information (products purchased, payment status)
- Account information (if you create an account)
- Communication data (messages you send us)
- Device and technical data (IP address, browser, device type)
- Usage data (pages visited, interactions, time spent)

How We Collect Information

We collect information:

- Directly from you (e.g. when placing an order)
- Automatically via cookies and similar technologies
- From service providers (e.g. Shopify, payment providers)

How We Use Your Information

We use your personal data to:

- Process and fulfill orders
- Provide customer support
- Improve our website and services
- Send updates about your order
- Send marketing communications (only if you consent)
- Prevent fraud and ensure security

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website.

Google Analytics uses cookies and similar technologies to collect information such as:

- Pages visited
- Time spent on the website
- User interactions

This information helps us improve our website and user experience. Data may be transferred to and stored on servers outside the European Union, including the United States. The legal basis for this processing is your consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time via the cookie banner on our website. You can also prevent Google Analytics from collecting your data by using this tool:
https://tools.google.com/dlpage/gaoptout

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and improve your experience. Where required by law, we only use non-essential cookies (such as analytics and marketing cookies) with your consent. You can manage your cookie preferences at any time via our cookie banner.

Trustpilot (Customer Reviews)

After a purchase, we may invite you to leave a review via Trustpilot. For this purpose, we may share limited data (such as your name, email address, and order reference) with Trustpilot. The legal basis may be either your consent or our legitimate interest in collecting customer feedback, depending on applicable law. You can opt out at any time via the link in the email or by contacting us.

Sharing Your Information

We may share your personal information with:

- Shopify (our ecommerce platform)
- Payment providers
- Shipping and logistics partners
- Analytics providers (e.g. Google Analytics)

We only share data where necessary to provide our services.

International Data Transfers

Your data may be processed outside the European Economic Area (EEA).
Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Data Retention

We retain your personal data only as long as necessary to:

- Fulfill orders
- Comply with legal obligations
- Resolve disputes

Your Rights

If you are located in the EU/EEA, you have the right to:

- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability

You may also withdraw consent at any time.

Security

We take reasonable measures to protect your data. However, no system is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact

If you have any questions, please contact us:

Sopato – Organic Olive Oil by George
Τουρλωτή 720 57
Sitia, Crete
Greece

Email: shop@sopato.com

By using our website, you agree to this Privacy Policy.